Lizzie's Real Nappies has been providing free, independent advice to parents since 2003. As a family business, we take great pride in offering quality information on a wide range of tried & tested brands.
We welcome your feedback and you can see our customer comments below. To leave a testimonial please email.
We have recently added a product review system to our website and would love to hear your thoughts on our products. This can be done on individual product pages.
Lizzie provided detailed and personalized support, helping us get started with reusable nappies. Thanks to her, we were confident getting started and have a fantastic kit that works for us. Shipping was extremely fast in eco friendly packaging, and Lizzie followed up immediately to rectify an issue with delivery (no fault on her end). This was a very positive experience and I recommend Lizzie very highly.
Honestly, I can’t thank Lizzie enough for all of her help and advice on getting us back on track with enjoying reusable nappies. After struggling with two other brands, Lizzie helped me work through what we like and didn’t like, falling on two brands to try out. We’ve ended up going back twice to buy extras of the one we preferred and Lizzie has pulled together a personalised package to suit our requirements and budget. Highly recommend having a chat before purchase - Lizzie doesn’t “upsell” or put you under any pressure to purchase. It’s more like getting a recommendation from a friend and then buying from a trusted site. Quick delivery and in eco friendly paper!
Lizzie was incredibly thorough and helpful over the phone and email, new to using the nappies she made me feel confident about my intentions to care for the planet . Nappies don’t biodegrade in landfill!
I contacted Lizzie to enquire about where to start with reusable nappies and she couldn’t have been more helpful. Her responses were quick, clear and really useful, making choosing which nappies to go for so much easier. I have recommended her services and website to all my mum friends! Thank you Lizzie for making the switch to a more sustainable choice easy with such friendly and approachable advice.
I can't thank Lizzie's Real Nappies enough for the outstanding service we received. They went above and beyond to help us and we now have a wonderful set of nappies that are perfect for our baby.
I want to say thank you for looking after us, and making sure that the nappies and inserts will suit us perfectly. As my daughter has special needs, we had to find bigger sizes that will suit her, which is a bit tricky, but Lizzie went out of her way to find the best for us! It is very rare, that I receive a customer service so personalised and really caring about the needs of the customer. I would recommend this site to anyone who needs advice, the products are amazing, and the prices reasonable! Great experience!!! .
I just wanted to make sure to thank you for all your help. It's been an absolute pleasure and I'm sure I'll order more in the future.
I cannot recommend Lizzie's Real Nappies enough! Why, why, why did I not know about her wonderful nappy shop until recently?! I believe every expecting mama needs to get a link to this website in her maternity information pack, highlighted in red! Amazing customer service and the best nappies you could wish for, at the fairest price you can find. I love everything about the way this cloth nappy haven is run:) A very grateful and happy customer.
Lizzie has been so helpful not just with my order, but also providing suggestions. I cannot find fault with any part of my experience, the personal care and attention I was provided is something that is missing from other services so it was a fabulous surprise to get such a level of customer care.
Thought I’d share my thoughts on the nappies so far… They’re great! Thank you so much! They fit perfectly, are super easy to use and look fab. Most importantly, there have been no leaks. Just what I wanted. Thank you also for the washable wipes. They’re a revelation. My daughter usually screams when I clean her hands and face but she loves the wipes. Meal times are suddenly much easier. I’ve already recommended you to another mum who’s planning on moving over to reusables, and I’ll pass your details to anyone else I come across.
I want to thank you so much for your amazingly speedy service, your informative website and your well stocked service. I see other people have commented on this, so I won't be adding anything new, but I just wanted you to know how much I have appreciated it. Thank you very much.
Great many thanks. I would just like to add how much I appreciate all your communication throughout the process of buying my kit. It has been a very pleasant and easy experience. I wish I knew people that would be open to using cloth nappies to recommend you as an extremely helpful company.
When I first got my nappies we were unsure how many we'd need for twins and different answers came back via your Facebook page. If it helps for future people asking - I think you need at least 50: 35ish daytime ones and the rest nighttime ones.
The bamboozle and mother ease wraps are amazing, and I've had great success out of the Bumgenius freetime too. But the huge plus factor which I've mentioned before is no nappy rash at all - the boys are teething like mad and there is not one bit of it. Can't believe it. When my eldest son was teething and wore disposables his bottom looked like a tomato with issues!!!!!
Anyway, thank you once again for your help and amazing customer service.
I just felt I had to email about your supremely speedy service!!! I placed my order in the afternoon, (quite late from memory) and my product arrived the next day! I am so impressed! Additionally I am pleased with the product-a monkey foot wetbag to store my wipes in-its beautiful! and doesn't leak which has always been a problem with storing reusable wipes. I will be buying some new nappies soon to replace some of my rather worn out nappies and your site will be my first stop!!!
Thanks again for your great and speedy service.
I would just like to say a big thank you for such an efficient service! From now on, you’ll be my first stop nappy shop and one I shall highly reccomend! Thanks so much!
Can I just say that you have provided me with great service, actually you are one of the best online companies I have dealt with so far. So thank you so much, and I will definately be using you services again.
Mrs Vincent, Stirling
Thanks for you help and great customer service - I’ve been really impressed throughout the process from the advice you gave me on the phone, the samples, the website and your quick reply to my emails.
Mrs Russell, North Yorkshire.
Thankyou so much for such a speedy delivery, and your help in deciding upon items, i will definately recommend you again in the future... you put other nappy companies to shame!
Mrs Dalaney, Gloucestershire.
Many thanks again for all your help - I wouldn’t hesitate to recommend you for great advice & speedy service!
Mrs Whittaker, Cheshire.
Just a little note to say thanks really and how happy I am with the complete service that you provide. There are many company’s that offer advice on nappies but they all either seemed not to pick up the phone or were just an answering machine and took days to return my call or just didn’t bother! You on the other hand were there immediately and extremely helpful; also the nappies I purchased from you turned up really quickly (I also appreciated the recyled box!), all in all it’s been the best customer service I received in a long time!
Mr Getley, Hertfordshire
I just wanted to say thank you for my recent order - the service was great. The delivery was super-fast and the accompanying information very useful. Thank you again.
Mrs Goodman, Cambridgeshire
I just wanted to say thank you very much for the advice you gave me before I got my nappies and for your excellent service – I will be recommending you whenever I can!
Mrs Stedall, Staffordshire
Just wanted to say thanks so much for the excellent customer service you provide - much appreciated.
Mrs Spence, Manchester
This is unbelievably helpful advice - thank you so much for taking the time to give this detail.
Mrs Millett, West Sussex
Thanks for all the help you have given me with the nappies. I have recommended you to a few people who have babies and I will keep recommending you to anyone who asks. Thank you very much for the help.
Mrs Pope, Cheshire
I just wanted to thank you for my first order, which I only ordered yesterday and it arrived today!! What great service - thanks so much :)
This is just a quick line to let you know how delighted I am with my order. Thanks a million for your advice, product range, website, and wonderful customer service.